Today's workers need to be adaptable and agile, primed to learn new things, and able to balance depth of expertise with breadth of knowledge. Growth and innovation occur within an organization when employees have the knowledge and resources needed to do their jobs readily available.
Knowledge management involves strategic efforts designed to enhance the level of knowledge sharing within an organization.
Strong knowledge management practices support and facilitate organizational effectiveness throughout the employee life cycle, from hiring and onboarding through succession planning.
Knowledge management involves both people and processes, with the goals of sharing information and ideas clearly and efficiently and facilitating learning among employees and within the organization as a whole.
When knowledge management systems are in place, employees are freed to focus on the task at hand, and numerous benefits are realized within the organization:
- Expectations are codified.
Efforts are noticed and not duplicated.
Wins and losses of the past inform future efforts.
Learning takes place on-demand.
Expertise is acknowledged and shared.
Current and historical information is available and retrievable.
Employees interact and collaborate confidently and professionally.